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Find answers, guides, and support for buying, selling, and using CodeVault.

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Buying & Downloads

How to purchase, download, access your files, and manage orders.

Selling & Submissions

How to create an account, submit products, manage your catalog, and get paid.

Payments & Billing

Payment methods, refund requests, billing history, and payout information.

Account & Profile

Login, password reset, notifications, profile settings, and security.

Technical Issues

Troubleshooting downloads, browser issues, broken previews, and error codes.

Safety & Licenses

Understanding CodeVault licenses, DMCA, copyright, and IP protection.

Popular Articles

How do I download my purchase? Buying & Downloads · 2 min read

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How do I submit my first product? Selling & Submissions · 5 min read

When and how do I get paid? Payments & Billing · 3 min read

How do I request a refund? Payments & Billing · 2 min read

Why was my product rejected? Selling & Submissions · 4 min read

How do I reset my password? Account & Profile · 1 min read

Download link not working — what do I do? Technical Issues · 2 min read

Can I sell the same code on other marketplaces? Safety & Licenses · 3 min read

How do I update a product I've already sold? Selling & Submissions · 4 min read

Quick Answers

Yes, you need a free CodeVault account to purchase and download products. Registration takes under a minute.

Forever. Once purchased, you can re-download any product from your account library at any time.

Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secured with SSL.

A standard license covers one project. For multiple projects or SaaS use, please contact us for an extended license.

From any product page, click "Contact Author" to send a message. Typical response time is under 48 hours.

Contact the author first — they must fix critical bugs within 7 days. If unresolved, open a refund request within 7 days of purchase.

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