Contact Us – CodeVault

Support

For help with orders, downloads, and technical issues.

Email

General inquiries, business proposals, press.

Response Times

We respond to all messages within one business day.

Office

CodeVault HQ — available for scheduled meetings.

Fill in the form below and we'll get back to you within 24 hours.

Our typical first-response time is under 4 business hours during working hours. All tickets are acknowledged within 24 hours.

Attach your order number, screenshots of any errors, your browser/OS version, and a clear description of the problem.

Yes, within 7 days of purchase if the product has a critical bug that the author cannot fix. See our full Refund Policy for details.

Phone support is available for Elite authors and enterprise customers. All other users are supported via email and ticket.

We currently offer a live chat widget (bottom-right on the site) during business hours: Mon–Fri 9 AM–6 PM EST.

Get In Touch